FAQ

I am a new customer. How do I place an order?

Hearth and Homestead Co is a wholesaler that sells to businesses, non-profit organizations, e-commerce businesses, vending machine customers, educational institutions, and small gift shops. We do not require customers to be a re-seller. 

Please email us at wholesale@hearthandhomesteadco.com with questions.

We accept Visa, Master Card, Discover, American Express and PayPal through Shopify which allows the exchange of your sensitive cardholder data to be completed on secure servers.

Shipping:
  • Shipping is from Virginia - we ship UPS, USPS or FEDEX 
  • We do not offer free shipping for one reason: There is no such thing! After reviewing our low wholesale prices, you will notice we do not build in shipping costs and then mislead you with a "free shipping" statement.
  • Shipping costs are processed automatically using each package weight, distance traveled and size of boxes.
  • We ship in stock products within a few days of payment authorization.

Freight Shipping:

Generally speaking, orders over 200 lbs will see a cost savings shipping via freight, versus ground. To ship your order via freight, during checkout select "Ground" and note in the comments section that you would prefer to have your order shipped via freight. You will need to set this up with your carrier of choice.

Drop Shipping:

Yes. You can set up drop shipping options or have multiple shipping addresses for your account. Returns will not be accepted on these. 

Do you Accept Returns?

To protect our customers’ health and safety (and comply with Food & Drug Administration [FDA] policies),  we do NOT accept returns of the following items:

  • Any edible or consumable items (candy/snacks)
We do not accept returns of any products after your order has been placed. 
The only exception for this is if the item arrived damaged.  

    NO RETURNS ACCEPTED OR CREDITS for orders using the invoice for un-gating or sale listings at Amazon or other online retailer for any reason. There is no exception please do not ask.

    If you refuse delivery of an order, or you return an order without contacting us, we reserve the right to refuse to issue a refund or credit.

    If your order was returned to us by the shipping company, we will investigate why and make a determination as to whether or not a refund or credit will  be issued.  If we deem a refund or credit is due, we reserve the right to charge a 10% restocking fee.  Shipping costs are never refundable for any reason.  

    Where do I send authorized returns?

    You may send authorized returns that have an RMA# to:  673 Potomac Station Drive, #130 Leesburg,  VA 20176

    Why does an item I ordered look different?

    Most manufacturers make packaging and or formula changes to their products for different reasons. Sometimes, a new look could be related to a short-term campaign and the product might go back to the old format afterwards. In terms of fragrances, colors or design the changes might be driven by consumer trends.

    I sell on Amazon, Walmart, TikTok and other third party platforms:

    We carry a lot of products that may do well on these platforms . Contact us for any further information on this.

    We do offer FBA prep on some items that may save you on shipping charges. Contact us for details. 

     

    For any questions regarding your Amazon listing, please contact Amazon.